Order, Returns & Privacy Policy – MOKA BERII
📦 Missing or Damaged Items

If any item in your order is missing or arrives damaged, please contact us immediately via WhatsApp or our Contact Information .
We offer a 14 working days-Money Back Guarantee from the date of delivery.
All claims must be submitted within this period to be eligible for resolution.

🔁 Order Modification Policy

Once an order has been confirmed, any request to change the delivery address or destination may:

Result in delivery delays

Require additional charges based on the new location

In certain cases, the updated request may be treated as a new order.

To proceed with any changes, please contact us directly via WhatsApp.

All adjustments are subject to review and approval.

🚚 Damaged Products Policy

If your order arrives damaged:

Please send clear photos of the product via WhatsApp

Our team will review and verify the issue

If the damage is confirmed to be caused by:

Our handling

Or the shipping provider

✔️ A replacement product will be issued at no additional cost

Please note:

Damage resulting from misuse or mishandling after delivery is not eligible for compensation.

💰 Returns & Refund Policy

Refund processing time may take between 5 to 14 business days

Refunds will be issued:

Through the original payment method

Or via an alternative method as agreed with the customer

🔒 Privacy Policy

At MOKA BERII, we are committed to protecting your privacy.

All personal information provided is:

Securely stored

Used solely for order processing and customer experience improvement

We do not share, sell, or distribute your information to any third parties.

📲 Customer Support

For any inquiries, support requests, or updates regarding your order, please contact us via:

WhatsApp – Fastest response channel(+97433171228)

or

Contact Us info.cofee@mokaberii.com